Top Tips for Becoming the Preferred Third-Party Calibration Vendor in 2025
- Metquay Team
- Oct 15, 2019
- 2 min read
Updated: Feb 14
As a calibration software vendor to third-party calibration labs, we had the opportunity to learn from and contribute to the success stories of a bunch of calibration labs across the globe. From our experience thus far, the successful ones have a few things in common that make them stand out amongst the competition.
Our customer success team in Metquay has managed to put together the following good practices that any commercial calibration lab could adopt to achieve growth and customer satisfaction in 2025
All of them have an impressive quality system in place
In many calibration labs, the quality system is often limited to the quality manual. While the quality manual is a crucial document outlining a lab's quality policy, it doesn't stop there! The true distinction lies in how you apply and adhere to the guidelines within your quality manual.
Additionally, it is essential to ensure that your quality system aligns with your customer's quality requirements.
Well, how do you ensure you meet your customers' requirements? here are some quick tips
Obtain ISO 17025 accreditation.
Collect and store customer requirements from purchase orders, statements of work, etc., and ensure they are accessible to your technicians (using effective calibration management software can simplify this process).
Perform regular internal surveillance audits periodically.
Monitor non-compliance issues from internal and external audits and implement necessary corrective actions (it is crucial to keep records so you can provide them to your customers upon request).
They have a team of high-quality calibration professionals
The key element of any quality management system is the individuals who implement it. Having a top-notch team and ensuring they remain motivated and skilled is paramount.
Develop a customer success strategy that ensures your team is familiar with both the customer requirements and your quality process. At every stage of their work, they should verify that your lab's quality policy is fully aligned with the customer's quality requirements.
Additionally, these tips will be useful when demonstrating your team’s capabilities to your customers.
Keep a competency matrix for staff members.
Keep records of training.
Implement a system to ensure the regular enhancement of skills for your calibration technicians.
Establish a system for staffing, leave planning, and work assignments, among other things.
They invested in comprehensive commercial calibration management software & made the most out of it.
Having robust commercial calibration management software is crucial for overseeing your lab processes. Effective commercial calibration management software enables you to provide top-notch service with quicker turnaround times and reduced expenses.
Consider these key features when deciding on investing in commercial calibration management software:
A flexible, intuitive, and scalable module for preparing calibration certificates.
Tools to define uncertainty formulas, pass/fail criteria, CMC budgets, and more.
Customer self-service portals allow customers to log in and download certificates as needed.
Capabilities for maintaining and validating calibration procedures.
A strong and dependable asset management module.
Ensure traceability of calibration standards to UUT and vice versa (forward and backward traceability).
Methods for validating calibration data as technicians input it.
Regular data backup processes.
Read more about ISO 17025 calibration certificate requirements here
For a detailed understanding of the features to consider in calibration management software, read the following articles
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